Privacy Policy

StayInn, which consists of StayInn Kuching & Enchant Telok Melano by StayInn Kuching ("StayInn", "we", "us", "our"), respects your privacy and is committed to protecting the confidentiality and security of the personal data you provide or that we collect about you. This applies when you use our website www.stayinngateway.com, our mobile application, or other online products and services ("Site"), contact guest services, or otherwise interact with us.

This Privacy Policy explains how we handle personal data and the choices you can make regarding its use. It applies to all hotels, resorts, and properties managed and/or operated by StayInn or its affiliates and subsidiaries.

You will be asked to consent to this Privacy Policy when making a reservation, registering for events, promotions, or otherwise corresponding with us via the Site. Continued use of the Site constitutes deemed consent to the terms of this Privacy Policy. StayInn complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

We collect the following personal data you provide directly to us, including:

• Full name and contact information, passport and visa details.
• Guest stay information: hotels where you have stayed, dates of arrival and departure, goods and services purchased, special requests, preferences, telephone numbers dialed, and messages sent or received.
• Credit card, mobile payment, and other payment details.
• Membership details, account information, and any travel partner program affiliations.
• Special requests (e.g., leisure or travel preferences).
• Feedback, reviews, and opinions about our services.
• Information from closed-circuit television (CCTV) and other security systems.
• Any other personal data you choose to provide.

We collect personal data automatically when you use the Site, such as:

• Log Information: Browser type, access times, pages viewed, IP address, and referral URLs.
• Device Information: Hardware model, operating system, unique device identifiers, and mobile network information.
• Location Information: Location of your device (if consented). Location services can be disabled, which may limit features.
• Cookies and Tracking Technologies: Cookies and web beacons collect information to improve the Site and understand user behavior. Refer to our Cookies Policy for details.

We may collect personal data from:

• Third-party service providers (e.g., credit-related information).
• Public sources.
• Third-party individuals (e.g., family members for bookings).

• Process, confirm, and charge for hotel and restaurant reservations.
• Fulfill obligations to travel agents, group organizers, and vendors.
• Provide Site content and respond to inquiries.
• Administer contests and promotions.

• Understand and personalize guest experiences.
• Manage membership programs and privileges.
• Conduct market analysis and quality assurance surveys.
• Ensure guest safety and security.

• Comply with regulatory and legal requirements.
• Maintain proper records.

• Direct marketing and promotional activities.
• Use of sensitive personal data (e.g., health information) as authorized by you.

We may share your data:

• Within StayInn and its affiliates for operational purposes.
• With third-party payment processors, IT service providers, and vendors.
• With travel organizers and employers as required.
• With legal and regulatory authorities, if required by law.
• During mergers, acquisitions, or changes in management.
• With advisors (e.g., lawyers, accountants).
• As aggregated or de-identified data with third parties.

Your personal data may be transferred to locations where StayInn properties operate, including outside Malaysia. Transfers comply with Malaysia's PDPA and are subject to adequate data protection measures. Consent will be obtained where necessary.

We may use your contact information to send you:

• Hotel news, products, services, and promotions via email, SMS, telephone, or social media (e.g., WhatsApp, Facebook).
• Offers and updates from selected partners (e.g., travel, retail, financial services).

You may opt-out of marketing communications anytime by following the instructions in the message or contacting us directly.

Personal data is retained as necessary for business, legal, or regulatory purposes. Generally, data is not held longer than six (6) years, in compliance with local laws and regulations.

We implement technical and organizational measures to prevent unauthorized access, processing, or loss of personal data. Third-party service providers are required to maintain similar standards of protection. While efforts are made to secure data, StayInn is not liable for damages resulting from electronic communication failures or third-party interception.

We do not knowingly collect data from minors without parental consent. Online services are not intended for children under 13. If data from minors is inadvertently collected, contact us to request deletion.

Our Site may link to third-party websites. StayInn is not responsible for their privacy practices or content. Review their privacy policies before providing personal data.

You have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to data processing.
• Withdraw consent for marketing communications.

For inquiries or requests, contact our Data Protection Officer at info@stayinngateway.com.

Updates to this Privacy Policy will be posted on the Site. Significant changes will apply prospectively and will be indicated by a revision date.

This Privacy Policy is governed by the laws of Malaysia and applies to StayInn properties in Sarawak. In case of discrepancies, the English version shall prevail.